Privacy Policy

1. Who We Are

Wisden Housing Cooperative is a housing cooperative based in Stevenage, providing affordable housing and cooperative living opportunities to members.

 

Contact Details

Wisden Housing Cooperative LTD
Stevenage, Herts SG1 5LA 

Email: Wisdenhousing@hotmail.com

If you have questions about this Privacy Policy or how we use your data, please contact us using the details above.

​

​

2. Information We Collect

We may collect and process the following personal information.

Personal Information

• Full name

• Email address

• Phone number

• Postal address

• Identification information if required for housing applications

 

Housing Application Information

 

If you apply for housing or membership, we may collect:

​

• Household information

• Housing needs and preferences

• Employment or income details (if required for eligibility checks)

• References or supporting documents

 

Website Usage Information

 

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

 

3. How We Collect Information

 

We collect information when you:

​

• Fill in a contact or enquiry form

• Submit a housing or membership application

• Contact us by email or phone

• Use or browse our website

 

Some information may also be collected automatically through cookies and website analytics.

 

4. How We Use Your Information

 

We use your information to:

​

• Respond to enquiries about the cooperative

• Process housing or membership applications

• Communicate with members and applicants

• Manage cooperative housing services

• Improve our website and services

• Comply with legal and regulatory obligations

 

5. Legal Basis for Processing

 

Under UK GDPR, we process personal data based on:

• Consent – when you voluntarily submit enquiries or forms

• Contract – when processing housing or membership agreements

• Legitimate Interests – to manage cooperative operations

• Legal Obligations – compliance with housing or regulatory requirements

 

6. Sharing Your Information

 

We may share your information only when necessary with:

​

• Cooperative management or committee members responsible for housing decisions

• Service providers who help operate our website or IT systems

• Legal or regulatory authorities if required by law

 

We do not sell or rent personal data to third parties.

​

7. Data Security

 

We take appropriate technical and organisational measures to protect your personal information, including:

​

• Secure storage systems

• Restricted access to personal data

• Password-protected systems where appropriate

 

However, no online system can be completely secure.

​

8. Data Retention

 

We retain personal information only as long as necessary too:

​

• Process applications

• Manage cooperative membership

• Comply with legal or regulatory obligations​

​

When data is no longer required, it will be securely deleted or anonymised.

​

9. Your Data Protection Rights

​

Under UK data protection law, you have the right to:

​

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data to another organisation

 

To exercise these rights, contact us using the details above.

​

10. Cookies

​

Our website may use cookies to:

​

• Improve website functionality

• Understand how visitors use the website

• Enhance user experience

​​

You can control or disable cookies through your browser settings.

​

11. External Links

 

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

​

12. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated revision date.

​

13. Complaints

​

If you are unhappy with how your personal data has been handled, you may contact the UK supervisory authority:

Information Commissioner's Office
https://ico.org.uk